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Open a request through Jack Black

Every new request starts with your character, Jack Black, in your room.

Step by step

  1. Click Jack Black on the office map. This opens the new request form. (The same form can also be opened from the cards button, when it shows up next to Jack Black.)
  2. Fill in what you want (required) — a short sentence describing the request. It needs at least 3 letters; if it is empty or too short, the form warns you and does not let you send it.
  3. Details (optional) — a larger space to explain the request more calmly, if you need to.
  4. Priority — choose high, medium (the option already selected) or low.
  5. Approval password — Husvord asks for your approval password before accepting the request. If you already typed this password before in this session, it stays valid for 12 hours and the field does not even show up again; after that time (or if you end the approval session earlier), the field asks for the password again.
  6. Send the form. If everything goes well, the fields are cleared, the form closes and a notice confirms that the request was sent and that Husvord is coming to pick it up.

What happens after you send it

The request goes into an intake queue (the backlog). Husvord comes to pick it up, triages it (decides how to handle it and with what priority) and hands the work out to the team. You can follow this progress on the request board — until triage happens, it shows up there as an ask, not yet a request in progress; see the difference between the two in Ask and request.

If something goes wrong when sending

  • Title too short: the form shows a notice asking for at least 3 letters and sends nothing.
  • Approval password missing or wrong: the password field shows up (or shows up again) with a notice asking you to type it again.
  • No connection to Husvord at the moment: a notice says that nothing was sent — try again later.